Questions answered
Frequently Asked Questions
Everything our customers ask about pipe relining, blocked drains, pricing, warranty, and working with Maida. Can’t find what you’re after? Get in touch.
50yr
Product warranty
Free
CCTV inspection
1 day
Typical install
$380
Drain clearing
Working with Maida
What areas do you service?
We service all of greater Sydney. For larger projects we cover all of NSW. Service area includes Inner West, Eastern Suburbs, North Shore, Northern Beaches, Sutherland Shire, and Western Sydney.
Are you a plumbing company or a specialist?
We are a standalone relining specialist. We do not do general plumbing work. Every technician is a qualified plumber and a certified Nuflow installer who works exclusively on pipe relining.
Are your staff certified to install pipe relining?
Yes. All staff hold Nuflow installer certifications and undergo annual training to stay current with new relining procedures. They are also licensed plumbers.
Do you charge for quotes?
Free quotes are provided for customers in metro Sydney, including the CCTV inspection. For regional NSW, quotes can be provided over the phone with supplied measurements, or we can attend site for travel costs only.
What is included in the quote?
Included: travel within metro Sydney, CCTV inspection, written report. Not included: removal of toilets if required for access, and high-pressure jetting of any blocked lines that prevent camera visibility.
Are your staff paid commission?
No. Our staff are not incentivised to upsell or push quotes. We reward based on customer feedback, not jobs won. We believe our products sell themselves and our technicians are there to diagnose accurately, not sell aggressively.
Do you outsource any of your work?
No. All work is performed by full-time Maida employees. We will never send another company to perform work on our behalf.
Pricing
How much does pipe relining cost in Sydney?
Pricing starts from $2,500 setup + $450/m for 100mm pipes (all inc. GST). Use our online calculator to get an estimate, or book a free CCTV inspection for a fixed onsite price.
Use the cost calculatorAre your prices negotiable?
No. We give our best price upfront, first time. We are one of the only pipe relining companies confident enough to publish our prices online. The quoted figure online is almost always identical to the onsite quote.
Do you require a deposit?
Yes, a 10% deposit is required to secure a time slot and provision materials. This is 100% refundable in the unlikely event we are unable to proceed with the work.
What are your payment terms?
10% deposit to initiate the order and secure the slot. Remaining balance is due on the same day as practical completion. Any other arrangement must be agreed in writing before work commences.
What payment methods do you accept?
We accept all major credit and debit cards (excluding AMEX) and bank transfer. We do not accept cash.
What are the typical lead times?
Smaller jobs of 1 to 3 liners: approximately 1 to 5 business days. Larger jobs of more than 3 liners: approximately 3 to 10 business days. If your job is urgent, call us to discuss options.
The Install
Is pipe relining better than digging?
In almost every case, yes. Our liner is 10 times stronger than PVC pipe and carries a 50-year warranty. The majority of the cost in traditional excavation is the digging itself, not the pipe. Relining avoids all of that cost and disruption.
Relining vs replacementDo you actually need to dig?
Unlike systems that claim to be no-dig but still require an access pit, our Nuflow system is truly trenchless. No hole is required at all in most installations.
What installation method do you use?
We use the Nuflow inversion method with the matrix exo-bladder. This allows epoxy to flow outward, fill voids and cracks, and bond the liner permanently to the host pipe.
See the full processHow long does the work take?
Most residential jobs are completed within one day.
Can I use my plumbing while the relining work takes place?
We ask that the system is not used during installation and inflation of the liner. Once the liner is inflated and curing, limited use can often be arranged with prior discussion.
How long after relining until I can use my plumbing?
Immediately after the liner is fully cured. We confirm this before we leave site.
Does someone need to be home during the work?
Ideally yes, but we can discuss access arrangements if that is not possible.
Is there a contract for the work?
In line with Fair Trading laws, all work over $5,000 requires a written contract. We make this as simple as one click, with clear and concise terms for both parties.
Product
What relining system do you use?
We primarily install the Nuflow system, the only pipe relining system manufactured in Australia. It is certified, patented, and backed by a manufacturer warranty. We are also proficient in other systems when the situation calls for it.
Where is the product made?
Designed in California, USA. Manufactured under licence in Queensland, Australia with quality assurance and chemistry oversight by the University of Queensland.
How strong is the Nuflow liner?
4 times stronger than inversion liners and 10 times stronger than PVC pipe.
What certifications does the product hold?
Watermark certification (Nuflow was the first recipient of this standard). ISO 9001:2015 quality assurance. AS/NZ 4020:2005 and NSF 61 approved for drinking water contact. BS6920-1:2014 approved. WRAS material approved.
What pipe sizes can you reline?
12mm up to 3 metres in diameter. We reline all pipe materials including PVC, clay, cast iron, concrete, and fibro cement.
Does the liner bond to the host pipe?
Yes. The polyurethane membrane on the outside of the liner is engineered to perish under the curing temperature, allowing the resin to flow into and fill every crack and crevice, forming a permanent mechanical bond.
Warranty
How long is the warranty?
50 years on all pipe relining work.
What happens to my warranty if Maida closes?
Your warranty is backed by Nuflow head office, not just by us. If Maida ceases to operate, Nuflow becomes your warranty contact.
Is the warranty insured?
Yes. It is underwritten by an insurer up to $50 million AUD.
How do I make a warranty claim?
Contact us first. If for any reason we are unable to resolve it, Nuflow head office is the second contact. We respond to all valid warranty claims within 10 business days.
Do you do yearly post-install inspections?
Yes. Ask any of our staff to flag a complimentary CCTV check in 12 months time. If you have any concern about work we have done, we will attend and inspect at no cost, anytime within the 50-year warranty period.
Blocked Drains
Do you clear blocked drains as well as reline?
Yes. We offer same day blocked drain clearing with high-pressure water jetting and CCTV included. Flat rate $380 inc. GST, $0 call out fee.
Blocked drains serviceIf my drain is blocked by roots, will clearing it fix the problem permanently?
Jet cleaning removes the roots that are currently in the pipe, but it does not seal the crack or joint they entered through. They will grow back. The only permanent solution is pipe relining, which seals the entry point and restores the structural integrity of the pipe.
Drain Relining
What is drain relining?
Drain relining is a trenchless method of repairing damaged drain pipes from the inside. A resin-saturated liner is inserted into the existing pipe and cured in place, forming a new structural pipe within the old one. No excavation is required. The result carries a 50-year written warranty.
Drain relining SydneyWhat is the difference between drain relining and sewer relining?
Sewer relining repairs the main sewer line — the pipe that carries all waste from your property to the council sewer. Drain relining covers the smaller tributary lines: sub-floor drains, stormwater drains, downpipe connections, and individual fixture drains. Both use the same NuFlow liner and carry the same 50-year warranty.
How much does drain relining cost in Sydney?
Drain relining in Sydney starts at $2,500 setup plus $450 per metre for 100mm pipes, all inc. GST. A typical residential drain job (5–15 metres) costs roughly $4,750–$9,250. The exact price is confirmed after a free CCTV inspection — not estimated over the phone.
See drain relining pricingHow long does drain relining last?
Our NuFlow drain liners carry a 50-year written warranty backed by Nuflow head office and underwritten by an insurer up to $50 million AUD. The liner is approximately four times stronger than the original host pipe.
Still have a question?
Call us or book a free CCTV inspection. Our technicians explain everything on site, in plain language, before any work begins.