Privacy Policy

This Privacy Policy sets out how Maida Pipeline Solutions Pty. Ltd. (ABN disclosed on request, “Maida”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information obtained through our website at www.maida.com.au and through the provision of our pipe relining services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it. By using our website or engaging our services, you consent to the practices described in this policy.

We collect two categories of information:

Personal information

When you contact us, request a quote, or book a CCTV inspection, we may collect your name, email address, phone number, and service address. We collect only what is necessary to provide you with our services.

Non-personal information

When you visit our website, we automatically collect anonymised data including browser type, operating system, pages viewed, time of access, and referring URL. This information cannot be used to identify you personally and is used solely to improve our website and understand how visitors use it.

We use personal information to:

• Respond to enquiries and provide quotes for pipe relining services
• Schedule and confirm CCTV inspections and relining appointments
• Process payments and issue invoices and warranty documents
• Send you service-related communications (appointment reminders, job updates)
• Comply with our legal and regulatory obligations
• Improve our services based on feedback you provide

We will not use your personal information for direct marketing without your explicit consent, and you may withdraw consent at any time.

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: Third parties we engage to operate our business (e.g. booking software, payment processing, job management). These providers receive only the information necessary to perform their function and are bound by confidentiality obligations.
• Legal requirements: Where we are required by law, regulation, court order, or government authority to disclose information.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar technologies to enhance your browsing experience and collect anonymised analytics data. You can configure your browser to refuse cookies; however, some features of our site may not function correctly as a result.

We may use third-party analytics services (such as Google Analytics) that set their own cookies. These services are governed by their own privacy policies.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data in transit.

While we take these precautions, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to us online.

Under the Privacy Act 1988, you have the right to request access to personal information we hold about you and to request corrections where it is inaccurate, incomplete, or out of date.

To make a request, contact us in writing using the details below. We will respond within 30 days. We may require you to verify your identity before providing access, and we reserve the right to charge a reasonable fee for access requests in certain circumstances.

We retain personal information for as long as necessary to provide our services, comply with our legal obligations (including tax and warranty records), resolve disputes, and enforce our agreements. When information is no longer required, we securely destroy or de-identify it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Where changes are material, we will take reasonable steps to notify you. Continued use of our website after any update constitutes acceptance of the revised policy.

For privacy enquiries, access requests, or complaints, please contact us:

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).