Terms of Service

By accessing our website at www.maida.com.au or engaging Maida Pipeline Solutions Pty. Ltd. (“Maida”, “we”, “us”, or “our”) to perform pipe relining or related services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or engage our services.

These terms are governed by the laws of New South Wales, Australia. Nothing in these terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Maida provides trenchless pipe relining and associated services including CCTV drain inspections, pipe cleaning, and repair of sewer and stormwater infrastructure.

All services are subject to a site assessment. We reserve the right to decline or modify the scope of work where site conditions make the quoted approach impractical or unsafe.

Quotes provided on-site or in writing are fixed-price for the scope described unless additional work is identified during the job and agreed to in writing before proceeding. Verbal estimates provided over the phone or online before inspection are indicative only.

Bookings are confirmed when we send you a written confirmation. You may reschedule or cancel a confirmed booking without charge by giving us at least 24 hours’ notice. Late cancellations (less than 24 hours’ notice) may incur a call-out fee.

Payment is due on completion of work unless we have agreed otherwise in writing. Accepted payment methods are confirmed at the time of booking. Invoices not paid within 14 days of the due date may attract interest at the rate prescribed under the Civil Procedure Act 2005 (NSW).

Where third-party finance or insurance is involved, payment remains the client’s responsibility. We are not responsible for delays or decisions made by third-party payers.

Our pipe relining work is backed by a 50-year written structural warranty covering defects in materials and workmanship. The warranty applies to the liner installed and is transferable to subsequent property owners on written request.

The warranty does not cover:

• Damage caused by external factors (tree root intrusion after relining, ground movement, building works)
• Pre-existing conditions not included in the quoted scope of work
• Work carried out by third parties on the relined pipe
• Normal wear consistent with the age and use of the surrounding pipe system

Warranty claims must be submitted in writing with supporting CCTV evidence where available. We will inspect and respond to all valid claims within 10 business days.

You are responsible for ensuring our team has safe and unobstructed access to the work area on the agreed date. If access is not available at the scheduled time through no fault of ours, a re-attendance fee may apply.

Unless otherwise agreed, we are not responsible for reinstating garden beds, paving, or other surface features disturbed to provide access to inspection points. We will always advise you in advance if access requirements are likely to affect surface areas.

To the maximum extent permitted by law, our liability for any claim arising from our services is limited to the cost of re-performing the relevant service or refunding the amount paid for that service, at our election.

We are not liable for any indirect, consequential, special, or incidental loss or damage including loss of profits, loss of data, or property damage not directly caused by our negligence.

Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded.

All content on this website, including text, images, logos and graphics, is owned by or licensed to Maida Pipeline Solutions Pty. Ltd. You may not reproduce, distribute, or create derivative works from any content without our prior written permission.

You agree to use this website only for lawful purposes. You must not attempt to interfere with the operation of the site, introduce malicious code, or attempt unauthorised access to any part of our systems.

We make no warranty that the website will be uninterrupted, error-free, or free from viruses. We may modify, suspend, or discontinue the website at any time without notice.

Your use of this website and our services is also governed by our Privacy Policy, which is incorporated into these terms by reference.

We may update these Terms of Service from time to time. The “Last updated” date at the top of this page reflects any changes. Continued use of our website or services after any update constitutes your acceptance of the revised terms.

For any questions about these terms, please contact us: